Shipping Policy

Shipping Policy

Effective Date: 06022024

Thank you for choosing LightMask for your online shopping needs. We strive to provide you with the best possible shopping experience, including transparent and efficient shipping services. Please take a moment to review our shipping policy outlined below.

  • Order Processing:
    • Orders are processed and shipped within 7 business days of receiving payment.
    • Orders placed on weekends or holidays will be processed on the next business day.
  • Delivery Time:
    • For deliveries within India, the timeline is estimated to be 5-10 days. For international deliveries, the expected timeline is 10-15 days.
  • Shipping Methods:
    • We offer several shipping options at checkout, including standard and expedited shipping.
    • Shipping costs are calculated based on the destination, weight, and dimensions of the package.
  • Order Tracking:
    • Once your order is shipped, you will receive a confirmation email with a tracking number.
    • You can track the progress of your shipment through our website or the carrier’s online tracking system.
  • Shipping Delays:
    • While we strive to meet our estimated delivery times, unforeseen circumstances such as weather, customs, or carrier delays may impact the delivery schedule.
    • We appreciate your understanding and patience in such situations.
  • Undeliverable Packages:
    • If a package is deemed undeliverable by the carrier, we will make reasonable attempts to contact you for an alternative shipping address.
    • If we are unable to reach you within a specified time, the order may be cancelled, and a refund issued, excluding shipping costs.
  • International Shipping:
    • Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.
    • We recommend checking with your local customs office for information on potential charges.
  • Shipping Promotions:
    • From time to time, we may offer free or discounted shipping promotions. These promotions will be clearly communicated on our website.
  • Returns Due to Non-Delivery:
    • If a package is returned to us due to non-delivery, we will contact you to arrange reshipment. Additional shipping fees may apply.
  • Contact Information:
    • For any questions or concerns regarding your order or our shipping policy, please contact our customer service at [insert email address or phone number].

By placing an order with [Your Company Name], you agree to the terms and conditions outlined in this shipping policy. We reserve the right to update or modify this policy at any time without prior notice.

Thank you for choosing LightMask!

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