Cancellation & Refund Policy
Effective Date: 1st October 2023
Welcome to LightMask! We strive to provide a delightful experience with our unique gift products featuring paper craft illustrations, LED lights, and background sound. Please read our Cancellation & Refund Policy carefully to understand your rights and responsibilities when purchasing from us.
1. Cancellation Policy:
a. Order Changes:
- Once an order is placed, changes or cancellations may not be possible due to our efficient order processing system. Please review your order carefully before confirming.
b. Contact Us:
- If you need to make changes or cancel an order, contact our Customer Support team at support@lightmsk.com as soon as possible. We will do our best to assist you.
2. Refund Policy:
a. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us within 2-3 days of receiving the item. We may require photo evidence to process a refund or replacement.
b. Returns:
- If you are not satisfied with your purchase, you may be eligible for a return. Please refer to our [Return Policy] for detailed instructions on initiating a return.
c. Non-Returnable Items:
- Due to the nature of our products, certain items may not be eligible for return. This includes personalized or customized items.
3. Refund Process:
a. Initiating a Refund:
- To initiate a refund, follow the instructions in our [Return Policy] or contact our Customer Support team.
b. Processing Time:
- Refunds will be processed within 2-3 days of receiving the returned item. The actual time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
4. Cancelled Orders by LightMask:
In rare instances, we may need to cancel an order due to unforeseen circumstances. If this occurs, you will be notified, and a full refund will be issued.
5. Contact Us:
If you have any questions or concerns about our Cancellation & Refund Policy, please contact us at support@lightmsk.com.
By making a purchase from LightMask, you agree to abide by the terms outlined in this Cancellation & Refund Policy.
Thank you for choosing LightMask!
